Hardware Repair
Equipment Repair IT
Laptop and desktop computer repair
Intervention services and technical repair of computer equipment belonging to clients in a professional and/or business context. Pulsaris works with equipment from all brands and has a global ordering service for parts and components. Our fault resolution orders are placed anywhere in the world.
Collection and delivery of equipment(s) to your facilities
The collection of equipment, in the context of a computer breakdown, is always carried out on your premises and subsequent analysis is carried out through our laboratory fault diagnosis service. The prices for Pulsaris repair services are extremely competitive compared to the competition, and our technical interventions are rigorous in terms of reliability and quality. Our repairs are covered by a minimum warranty period of 6 (six) months on the subject of the technical repair.
Most frequent technical interventions
Accidents or negligence are the most common causes of your equipment's display becoming unusable. We replace screens of various formats and graphic resolutions.
We carry out advanced replacement or repair operations for your equipment's graphics card components.
Breakdowns due to wear caused by high temperatures or sudden heating are the most common in this component.
Repair of this fault is normally through the reconstruction of electronic circuits and replacement of components damaged by short circuits caused by contact with liquids.
Falling equipment results in damage that partially or completely affects the normal functioning of your equipment.
Diagnosis for equipment with an expired warranty period or faults not covered by the warranty terms presented by the brand at the time of purchase.
How does the equipment collection process work?
Computer equipment is collected in the presence of representatives officially designated by the customer. The equipment is stored at its facilities for transport and subsequent evaluation in a computer laboratory with qualified professionals.
How long does the assessment and diagnosis process take?
A careful assessment of your equipment allows you to determine the cause of the failure and the intervention necessary for its correct repair. The evaluation process may involve the technical opening of equipment and provides for a wide range of tests on electronic components, mechanical components, plastic parts and metal parts.
Between two and fifteen working days of technical evaluation
The processes foreseen in the diagnosis determine temporal variability according to the technical specificities of each computer equipment received by our services. Therefore, the expected time for evaluation and delivery of the respective diagnostic report varies between 2 and 15 working days, depending on the fault and the type of the respective equipment (check expected deadlines here).
What happens after accepting the fault diagnosis?
After acceptance of the fault diagnosis, the equipment repair process is activated with the technical objective of the terms presented to the customer. The cost of equipment diagnosis is partially deducted from the final cost of the repair, in accordance with the price list in force at the time (does not include the value of parts and/or components used in the technical intervention).
And if the equipment cannot be repaired, what happens?
If our services identify that your equipment cannot be repaired, we will give you a credit for the exact value of the equipment diagnosis (does not include credit for the collection and repair costs). delivery of equipment). The diagnostic value credit can be used for any other IT service included in division C of our price tables (does not include purchase of products, equipment or software applications).
#1 • Repair of tablet format devices
The following table can be scrolled in the horizontal direction.
| Tablet Repair | Information to our customers | ||||
|---|---|---|---|---|---|
| Apple iPad® | We only provide a collection service for events covered by the warranty terms outlined by the manufacturer Apple®. | ||||
| Microsoft Surface® | We only provide a collection service for events covered by the warranty terms outlined by the manufacturer Microsoft®. | ||||
| Tablets - Android® (discontinued service) |
The repair service has been discontinued for tablet devices with the Android® operating system. | ||||
| Important: | A period of 24 hours for quarantine of equipment(s) in our facilities is added to the maximum delivery times. | ||||
Last update of prices: 2014.06.30 - The legal VAT rate in force is added to the values presented in the table.
#2 • Repair of laptops and desktop computers
The following table can be scrolled in the horizontal direction.
| Hardware Repair | Hourly fee | Operation type | Expected deadline | Awarded points | |
|---|---|---|---|---|---|
| Portable computer | €29.90 / hour | Technical intervention | 2 to 10 business days. |  30 points |
|
| Desktop computer | €29.90 / hour | Technical intervention | 2 to 10 business days. | 30 points |
|
| Pulsaris® PRO (equipment out of warranty) |
€19.90 / hour | Technical intervention | 2 to 10 business days. | 20 points |
|
| Intel NUC® (equipment out of warranty) |
€19.90 / hour | Technical intervention | 2 to 10 business days. | 20 points |
|
| Chemical cleaning | €39.90 / hour | Technical intervention | 2 to 10 business days. | 40 points |
|
| Screen replacement | €39.90 / hour | Technical intervention | 2 to 10 business days. | 40 points |
|
| Spares and components | The value of the technical intervention does not include the additional value of the part(s) and/or component(s) possibly used. | ||||
| Important: | A period of 24 hours for quarantine of equipment(s) in our facilities is added to the maximum delivery times. | ||||
Last update of prices: 2018.02.28 - The legal VAT rate in force is added to the values presented in the table.
Important note: does not include the value of part(s) and/or component(s) that are necessary for the equipment repair operation.
#3 • Installation of Components (except screen replacement and repairs)
The following table can be scrolled in the horizontal direction.
| Component Installation | Hourly fee | Operation type | Expected deadline | Awarded points | |
|---|---|---|---|---|---|
| Portable computer (does not require technical opening) |
€19.90 / hour | Installation of component(s) | 1 to 3 business days. | 20 points |
|
| Portable computer (requires technical opening) |
€29.90 / hour | Technical intervention | 1 to 5 business days. | 30 points |
|
| Desktop computer (does not require technical opening) |
€19.90 / hour | Installation of component(s) | 1 to 2 business days. | 20 points |
|
| Desktop computer (requires technical opening) |
€29.90 / hour | Technical intervention | 1 to 3 business days. | 30 points |
|
| Pulsaris® PRO (any technical installation) |
€15.00 / hour | Simplified installation | 1 business day. | 15 points |
|
| Intel NUC® (any technical installation) |
10,00€ / hour | Simplified installation | 1 business day. | 10 points |
|
| On customer premises | Operations carried out at the customer's premises are charged according to In-Person Computer Assistance. | ||||
| Spares and components | The installation price does not include the additional value of added part(s) and/or component(s). | ||||
| Important: | A period of 24 hours for quarantine of equipment(s) in our facilities is added to the maximum delivery times. | ||||
Last update of prices: 2018.02.28 - The legal VAT rate in force is added to the values presented in the table.
Important note: does not include the value of part(s) and/or component(s) that are necessary for the equipment repair operation.
