IT Assistance in Lisbon

Solution for companies, professionals and organizations

Computer support

The face-to-face computer assistance services are available to companies, organizations and professionals whose facilities are located in the District of Lisbon. This assistance format is intended for customers who do not have an internal department dedicated to this technological area.

Professional assistance at the right price

Operations carried out by our technicians are charged individually according to the time actually spent at our customers' facilities. For this purpose, we use a time accounting system in fractions of 30 minutes that comes into effect soon after the first hour of presence at the place where the intervention is carried out. The philosophy of interconnection between services remains present in this modality, and our customers, who subscribe to Web Hosting plans in 360° format, enjoy an immediate discount of €10.00 / hour on the face-to-face hourly rate.*

* The offset value at its installations remain the same as the regular rate: local_shipping €1.90€ + (€0.75 / Km)

High quality standard for safe execution

Operations are performed to ensure effective resolution of the events that led to the provision of IT assistance. If the employees of your company or entity so request, we also willingly instruct the necessary steps so that the computer incident is not repeated on the equipment or so that it can be solved autonomously, if, of course, the operation is complex. reduced technique.

Free delivery of operation report

Our customers have access to a descriptive report of operation that is delivered within an average period of two business days from the completion of the operation. The operation report can be used in the future and freely shared by the customer with other competing technology providers or with their technology departments. The exchange of information between the different operators allows us to ensure our primary objective, which is to ensure the effective security of our customers' equipment and IT park.

Resolution in short time

All our interventions have the clear objective of efficiently and in a short time. We do not carry out "gray operations" that could increase our customers' doubts, and at any time you can ask a technician and ask him or her about the procedure that is in progress.

Moreover, if you have any questions you can always get in touch contact our customer provider later or address a complaint via email to any of our contacts, preferably via support@pulsaris.eu.*

* Always safeguard all contact and information received in your email account and/or email box, for future proof and to speed up our procedures.

Long-running interventions

It is considered that the intervention time is not critical, you can save a considerable amount on the final value of your operation with our Laboratory Assistance services. In this alternative modality, technical interventions are not counted according to the minutes spent in person at the customer's location, but only according to the working days on which the equipment(s) are stored at our facilities.

* Handling data volumes exceeding 250GB may increase the number of business days provided for returning equipment, as indicated on the page dedicated to this type of assistance.